Have a Question? Look here

  • Category:
  • GENERAL QUERY:

Most of our maternity wear is machine washable. We recommend washing in cold water on a gentle cycle and hanging to dry to maintain the quality and longevity of the fabric. Please check the care label on each garment for specific instructions.

  • Category:
  • GENERAL QUERY:

We use premium, skin-friendly knitted fabrics such as cotton sinker, cotton lycra, polyester, cotton interlock and woven fabrics such as cotton, rayon, synthetic, polycotton that are breathable, durable, and gentle on sensitive skin.

  • Category:
  • GENERAL QUERY:

Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

  • Category:
  • GENERAL QUERY:

We strive to keep all products in stock, but sometimes high demand may exceed our supply. If an item is out of stock at checkout, we will inform you. If your order is accepted but we can't ship it, we'll notify you within 24 hours and process a refund to your original payment method within 10 working days. Items that are regularly restocked but temporarily out of stock will have an "out of stock" tag. Use the "Notify Me" option to get alerted when the product is available again.

  • Category:
  • GENERAL QUERY:

You can contact our customer support team via email at info@trueshapestore.in or WhatsApp us on 9004355407.

  • Category:
  • GENERAL QUERY:

Our Size Guide helps determine your size, considering body changes, so order your pre-pregnancy size. Check the product’s description for specific fit details.

  • Category:
  • GENERAL QUERY:

Yes, we have a pregnancy-specific Size Guide available here, detailing essential measurements. Additional style information is in the product descriptions.

  • Category:
  • GENERAL QUERY:

Yes, we offer customization for an additional ₹200. Fill out the customization form with the required details, and our team will reach out to you. Customized products are non-returnable and non-exchangeable.

  • Category:
  • Orders & PAYMENTS:

Browse our products and select your desired items. Choose the relevant size using our size chart if needed. Click 'Add To Cart'. Once done, click the cart icon, then 'Checkout'.  Confirm your shipping address and select a payment method. Finally, click ‘Complete Order’ to place your purchase.

  • Category:
  • Orders & PAYMENTS:

You'll receive a confirmation email and SMS/WhatsApp with your order ID and details. Once shipped, you'll get another notification via email, SMS, and WhatsApp.

  • Category:
  • Orders & PAYMENTS:

To check the status of your order, you'll receive a confirmation and order details via email and SMS/WhatsApp immediately after placing your order. Additionally, you will be notified via email, SMS, and WhatsApp once your products have been shipped

  • Category:
  • Orders & PAYMENTS:

Once you have confirmed the order and we have accepted it, you can not add any more products to your order. You will have to place a fresh order for the other products.

  • Category:
  • Orders & PAYMENTS:

We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed. If you want to add a note to the gift, please mail the note to us at info@trueshapestore.in and immediately call us on our number 9004355407 so that we can add it before the order is shipped. The character limit to the note is 250 characters only.

  • Category:
  • Orders & PAYMENTS:

Yes, we do offer cash on delivery (COD) as a payment option for your convenience with a flat fee charge of Rs.40 per order.

  • Category:
  • Orders & PAYMENTS:

If the Cash on Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

  • Category:
  • Orders & PAYMENTS:

We accept various payment methods including credit/debit cards, net banking, UPI, and cash on delivery (COD).

  • Category:
  • Orders & PAYMENTS:

If your payment fails, please retry while ensuring your account details, billing address, and password are correct, and your internet connection is stable. If your account is debited despite the failure, the amount will usually be refunded within 10 business days. For further assistance, email us at info@trueshapestore.in.

  • Category:
  • SHIPPING & TRACKING:

Once your order is shipped, you will receive a tracking number via email or SMS/WhatsApp. You can use this tracking number to track your order on our website or the courier's website.

  • Category:
  • SHIPPING & TRACKING:

Sorry, that is not possible once the order has been confirmed. You can always cancel the order before it has been packed and can place a new order.

  • Category:
  • SHIPPING & TRACKING:

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your correct mobile number in the delivery address as it will help in making a faster delivery.

  • Category:
  • SHIPPING & TRACKING:

Cash on delivery orders will be shipped only after successful confirmation of order through WhatsApp. Please allow additional time for this verification process.

  • Category:
  • SHIPPING & TRACKING:

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as TSM reward points to your True Shape Store account which will reflect with in 24-48 hours of initiation.

  • Category:
  • SHIPPING & TRACKING:

Shipping usually takes 3-5 business days for metro cities and 5-7 business days for non-metro areas.

  • Category:
  • SHIPPING & TRACKING:

Yes, we provide free shipping on all orders above 699 within India.

  • Category:
  • SHIPPING & TRACKING:

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

  • Category:
  • SHIPPING & TRACKING:

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pin code is serviceable, you will receive a communication from our end.

  • Category:
  • SHIPPING & TRACKING:

Currently, we only ship with in India. We hope to expand our shipping services internationally in the future.

  • Category:
  • CANCELLATIONS & EXCHANGES:

Once an order is placed, a confirmation message of ‘Confirm Order’ & ‘Cancel Order’ is sent on WhatsApp. You can always click on ‘Cancel Order’.

  • Category:
  • CANCELLATIONS & EXCHANGES:

We strive to process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible if you need to make any changes to your order.

  • Category:
  • CANCELLATIONS & EXCHANGES:

Unfortunately, orders can not be cancelled once they have been shipped. Please make sure to review your order carefully before placing it.

  • Category:
  • CANCELLATIONS & EXCHANGES:

You can exchange your order within 7 days of delivery for the same product in a different size. We offer reverse pickup for most pin codes. Exchanges are only for size changes and cannot be for different designs or products. Combo packs must be returned in full. Products with manufacturing issues can be reported via phone or email. Gift wrapping charges are non-refundable, and certain items like liners and bra are not eligible for exchange.

  • Category:
  • CANCELLATIONS & EXCHANGES:

To exchange a product, submit a request within 7 days of receipt via the 'Returns/Exchange' Tab, providing a valid reason and an image of the product. Ensure the item is unused and in its original packaging. We'll inspect the product and ship the exchanged item if it meets our criteria.

  • Category:
  • CANCELLATIONS & EXCHANGES:

Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company. Also always keep a video of hand over to the courier person to process the exchange efficiently.

  • Category:
  • CANCELLATIONS & EXCHANGES:

Once your product is received, the exchanged item will be shipped fromour end providing you with the order Id & other details.

  • Category:
  • RETURNS & REFUNDS:

We offer a 7-day easy return policy for apparel items. Please refer toour Returns Policy page for more details.

  • Category:
  • RETURNS & REFUNDS:

To return a product, submit a request within 7 days of receipt via the 'Returns/Exchange' Tab, providing a valid reason and an image of the product. Ensure the item is unused and in its original packaging. We'll inspect the return and process the refund if it meets our criteria.

  • Category:
  • RETURNS & REFUNDS:

Contact us right away at info@trueshapestore.in. We will cover the costof returning your item to us it can be repaired, replaced or refunded.

  • Category:
  • RETURNS & REFUNDS:

Yes, an unboxing video is compulsory for return approval. This helps us ensure that the returned item is in its original condition and packaging.

  • Category:
  • RETURNS & REFUNDS:

Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

  • Category:
  • RETURNS & REFUNDS:

Once we receive your return, please allow 2-3 business days for your return to be processed at our warehouse and then 3-5 days for your bank to post the refund to your account. Your refund will be credited to the original method of payment.

  • Category:
  • RETURNS & REFUNDS:

No. These are charges applicable each time an order is placed and are non-refundable.

  • Category:
  • RETURNS & REFUNDS:

No. You will only receive the exact amount paid for the product.

  • Category:
  • RETURNS & REFUNDS:

No, customized products can not be returned & are non-refundable.

  • Category:
  • RETURNS & REFUNDS:

If your pin code is non-serviceable for a reverse pick-up, please self-ship your return to:

True Shape Store, Gala No-05, Bldg.- B/4, Bhumi World-Industrial Park, Pimplas Village, Mumbai-Nashik Highway, Before Kalyan-Bhiwandi Naka, Opp. Tata Amantra, Pimplas, Thane, Maharashtra - 421302.

Ensure items are securely packed, unused, and with original tags and packaging. You'll receive a full refund plus ₹100 for courier charges with in 48 hours. Avoid using The Professional Couriers; we recommend Speed Post for reliable delivery.

  • Category:
  • REWARDS SALES & DISCOUNTS:

At checkout, tick the 'Use TSM Points' box under discounts. Confirm your address, choose a payment method, and place your order.

  • Category:
  • REWARDS SALES & DISCOUNTS:

A maximum of 20% of the cart value can be paid with TSM Points. These points cannot be combined with other discount codes or offers. Used points are not reinstated if you return a product or order. Additionally, TSM Points are not applicable to sale items. Points expire and cannot be reinstated after expiration.

  • Category:
  • REWARDS SALES & DISCOUNTS:

Log in to 'My Account' and select 'TSM Points' to view your active points and history.

  • Category:
  • REWARDS SALES & DISCOUNTS:

Yes, we offer a special promotion for first-time buyers: enjoy 10% offon purchases above ₹999. Use code – ‘_code_’.

  • Category:
  • REWARDS SALES & DISCOUNTS:

To apply a discount code to your order, simply add your desired products to the cart and proceed to the checkout page. Enter the discount code in the designated field and click 'Apply' to see the discount reflected in your total. Then, complete the checkout process to confirm your order.

  • Category:
  • REWARDS SALES & DISCOUNTS:

All items marked under sale have been reduced in price and cannot be returned or exchanged.

  • Category:
  • REWARDS SALES & DISCOUNTS:

All items marked final sale cannot be returned. If you send a “Sale” item back to us for a return, we will not process a return. You can request to have it shipped back at your expense.

  • Category:
  • REWARDS SALES & DISCOUNTS:

Items purchased as a gift are still applicable to our ‘Sale’ policy and can’t be returned.

  • Category:
  • REWARDS SALES & DISCOUNTS:

If an item was purchased within two days of the discounted price you can request a credit note for the price difference. No refunds are given for items purchased at full price that have been reduced.

  • Category:
  • E-Gift Cards:

We offer E-Gift Cards that can be purchased directly on our site. Simply select the amount that you would like to purchase and add the gift card to yourcart. The E-Gift Card will be emailed to the email address entered at checkout.

  • Category:
  • E-Gift Cards:

Enter the gift card code under the Gift Card or Discount Code section at checkout. 

  • Category:
  • E-Gift Cards:

All gift cards are final sale and are not eligible for return. 

  • Category:
  • E-Gift Cards:

If you would like to gift the E- gift card, we suggest either forwarding the email that contains the gift card to the recipient, or printing the gift card and gifting it this way. If you would like the gift card to be sent directly to the recipient, please enter their email address at checkout!

  • Category:
  • E-Gift Cards:

Gift cards do not expire. 

  • Category:
  • E-Gift Cards:

No, you are not able to use any discounts when purchasing a gift card.

  • Category:
  • E-Gift Cards:

Yes, normal discounts apply when using your e-gift card. You can only use one discount per cart so no discount will be applied to already reduced items, bundles and other discounted lines.

  • Category:
  • E-Gift Cards:

No, this is an E-Gift Card only, it will be emailed directly to your nominated email recipient.

  • Category:
  • E-Gift Cards:

Please email our customer service team at info@trueshapestore.in to confirm your gift card balance.