Privacy Policy

This Privacy Policy outlines how trueshapestore.in collects, uses, and discloses your personal information when you visit our Site, use our Services, or communicate with us. "You" refers to the user of our Services, whether a customer, website visitor, or another individual.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the revised policy on the Site, update the "Last updated" date, and take any other necessary steps required by applicable law.

Information Collection and Use

Information We Collect

  • Direct Information: Name, address, phone number, email, billing/shipping address, payment information, username, password, security questions, shopping preferences, and customer support information.
  • Cookies and Usage Data: Interaction data including device and browser information, IP address, and network connection details.
  • Third-Party Information: Information from vendors and service providers like Shopify and payment processors.

How We Use Your Information

  • Providing Services: Process payments, fulfil orders, send notifications, manage your account, arrange shipping, and handle returns.
  • Marketing and Advertising: Send promotional communications and tailor advertising.
  • Security and Fraud Prevention: Detect and investigate fraudulent or malicious activity.
  • Communication: Provide customer support and improve our Services.

Cookies

We use Cookies to enhance our Site and Services, remember preferences, and run analytics. You can manage Cookies through your browser settings, but this may impact your experience and the functionality of our Services. For details on Cookies used by Shopify, visit https://www.shopify.com/legal/cookies.

Information Disclosure

We may disclose your information to third parties for legitimate purposes:

  • Vendors and service providers (e.g., IT management, payment processing, customer support).
  • Business and marketing partners.
  • Affiliates within our corporate group.
  • In connection with business transactions or legal obligations.
  • With your consent.

Public Content

User-generated content submitted to public areas of our Services is accessible by anyone. We are not responsible for the privacy or security of this information.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Review their policies before providing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, contact us to request deletion.

Security and Retention

While we strive to protect your information, no security measures are perfect. We retain your information based on factors like account maintenance, legal obligations, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access/Know: Request access to your personal information.
  • Delete: Request deletion of your personal information.
  • Correct: Request correction of inaccurate information.
  • Portability: Request a copy of your information and transfer it to a third party.
  • Opt-Out: Opt-out of the sale or sharing of your information or targeted advertising.
  • Limit Use: Limit our use of sensitive personal information.
  • Restriction of Processing: Request to stop or restrict processing of your information.
  • Withdraw Consent: Withdraw consent for processing your information.
  • Appeal: Appeal our decision if we decline your request.

Communication Preferences

You can opt out of promotional emails through the unsubscribe link in our emails. Non-promotional emails related to your account or orders will still be sent.

To exercise your rights, contact us using the details below. We may verify your identity before processing your request. You can designate an authorized agent to make requests on your behalf.

Complaints

For complaints about our processing of your personal information, contact us. If unsatisfied with our response, you may appeal or lodge a complaint with your local data protection authority.

Contact

For questions about our privacy practices or to exercise your rights, contact us at info@trueshapestore.in or:

Q.K CREATION
B-4, GALA NO 05,
BHUMI WORLD INDUSTRIAL PARK,
MUMBAI NASHIK HIGHWAY,
BHIWANDI MH, 421302 India.

Last updated: 03-08-2024